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The Effect of Retail Store Work Schedule Regularity on Cashier Productivity

DR. David Peng
Associate Professor
Department of Decision & Information Science
University of Houston

Date: Friday, Feb. 21, 2020
Time: 1 - 1:50 pm
Location: D3 W122

Abstract: Work life balance has been a perennial issue for shift workers. Many shift employees experience work-to-family strain in their daily lives due to unstable work schedule. This study looks into retail store work schedule regularity impact on cashier productivity. We show that increasing work schedule regularity leads to productivity improvements, in addition to benefit to cashier well-being.

Biography: David Peng is an Associate Professor in Bauer College of Business, University of Houston. Previously he was assistant professor at Texas A&M University. Dr. Peng completed his doctoral degree in Operations Management from the Carlson School of Management, University of Minnesota and a master’s degree in information systems management from Carnegie Mellon University.  Dr. Peng’s current research interests include information technology impacts on manufacturing and service operations, operations strategy, and global sourcing. His research usually involves empirical econometrics and data analytics methods. Dr. Peng’s research has appeared in Journal of Operations Management, Production and Operations Management, Decision Sciences, International Journal of Production Research, among others. He is currently and associate editor for Journal of Operations Management and Decision Sciences Journal, and a senior editor for Production and Operations Management Journal.