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Using an Action Research Lens to Study Process Improvement and Process Redesign Applications in Industry and Healthcare

Professor Jamison Kovach , The PMI Houston Endowed Professor Associate Dean for Student Success Cullen College of Engineering UH
University of Houston

Action research is a method for studying and implementing organizational change through active involvement in daily operations that generates data through observations of change interventions and reflections regarding the responses to interventions. This research explores the usefulness of this approach in process improvement and process redesign projects conducted in partnership with various industries. Detailed case examples will be discussed that utilize Lean, Six Sigma, and Design for Six Sigma methodologies to implement changes that improve process performance. In addition, underlying theories, lessons learned, and key issues to consider when engaging in industry projects will be reviewed.